Debt Collectors & Debt Recovery | Debt Collection Agency

As a client of Kemps Petersons Receivables you can expect the highest level of service from our debt collection agency through individual attention, expert advice and outstanding results.

Investment in the latest technologies ensures that Kemps Petersons Receivables will continue to provide a superior edge in the debt collectors’ marketplace, offering a full range of information and services via the web.

Our commercial solicitors Ward Taylor (NSW & VIC) and Donnelly & Associates (QLD) are experienced in all aspects of Commercial Law & Insolvency and work exclusively for you. In addition they have instant access to external Barristers, Mediators and Litigation experts locally and throughout Australia.

Our management and staff have the depth and expertise in all aspects of Debt Recovery, Litigation, Field Services and Credit Reporting to manage overdue accounts nationally on behalf of a diverse clientele.

Our primary goal as a debt collection agency is to recover monies owed to you fast and cost effectively. KPR debt collection and recovery agency endeavours to be a market leader in providing receivables management. Our concentration on service and communication with our clients will remain an integral part of our business.

Quality Assurance

The Company is committed to providing professional and ethical services meeting our Client’s specified instructions and expectations. To this end, the Company ensures management and staff are qualified, have the depth of knowledge and expertise to meet clients needs for confidentiality, accurate information, professional timely advice and optimised action.

The Company has established, documented and maintains a quality management system complying with requirements of AS/NZS ISO 9001 and are regularly audited by SAI Global. The Company is committed to continually improving the effectiveness of its debt recovery system and processes ensuring the focus remains on quality outcomes. KPR Debt Collection Agency is fully licensed as Commercial & Private Inquiry Agents.

Policies surrounding Quality Assurance are communicated to staff to facilitate the implementation, maintenance and improvement of the quality management system and maintain the Company’s reputation for high quality service.

Regular internal audits on our quality system ensures that we are compliant and meet any new legislative requirements. KPR diligently monitors the privacy and confidentiality of personal information and ensures compliance to all relevant legislative and moral requirements by instilling discipline in all aspects of our business.

Account Managers

Once you become a client of KPR, you gain a relationship with an Account Manager. Essentially your Account Manager works for you and delivers instructions on your behalf. They act as a mediator and relieve you from the painful duty of debt recovery.

Each file is individually considered and every effort is made to recover your monies with a minimum of cost. Your Account Manager is always happy to answer any questions or concerns you may have about your files. Additionally, the online system, KPR Connect is your 24 hour access to your Account Manager and your files.

National Service

There are KPR offices in three major cities within Australia. Our Sydney, Melbourne and Gold Coast offices are syncronised in policies and procedures to simplify the task at hand – collections. The growth KPR is experiencing has seen the company become a major competitor in the debt collection industry.